Delly Privacy Policy

Last Updated: August 27, 2025

Welcome to Delly ("Delly," "we," "us," or "our"), an innovative AI conversation platform that enables users to interact with artificial intelligence characters through engaging chat experiences. This Privacy Policy explains how we collect, use, store, and protect information about you when you use our application (the "App") and related services. By using the App, you acknowledge that you have read, understood, and agree to the practices described in this policy.

1. Information We Collect

Delly is designed to respect your privacy by minimizing data collection. Unlike many applications, we do not require account registration or personal identification to use our basic features. The information we collect falls into the following categories:

1.1 Information You Voluntarily Provide

You may choose to provide certain information while using the App, including:

• Conversation content and interactions with AI characters
• Payment information when purchasing virtual currency (processed through secure third-party payment providers)
• Correspondence when contacting our support team
• Any other information you explicitly choose to share through the App's features

1.2 Automatically Collected Information

When you use the App, we automatically collect certain technical information to improve your experience, including:

• Device information (model, operating system, unique device identifiers)
• Usage data (features accessed, interaction patterns, session duration)
• Technical logs (access times, network information, app performance data)
• Preferences and settings you configure within the App

1.3 Information from Third Parties

We may receive information from third-party service providers, such as:

• Payment processors (who provide transaction details without sharing your full payment information)
• Analytics services (to help us understand App usage patterns)
• Crash reporting tools (to identify and fix technical issues)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve the App's functionality
• To personalize your experience and tailor AI character interactions to your preferences
• To process virtual currency purchases and manage your virtual wallet
• To develop new features and enhance existing ones based on usage patterns
• To troubleshoot technical issues and ensure the App operates smoothly
• To prevent fraudulent activities and protect the integrity of our services
• To respond to your inquiries and provide customer support
• To train and improve our AI models (using anonymized conversation data)

3. How We Protect Your Information

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Encryption of data transmission and storage
• Secure authentication protocols for payment processing
• Regular security assessments and updates
• Limiting access to your information to authorized personnel only
• Implementing data minimization practices to collect only what we need

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continuously update our security practices to address emerging threats.

4. Sharing of Your Information

Delly does not sell your personal information to third parties. We may share your information in the following limited circumstances:

• With service providers who assist us in operating the App (under strict confidentiality agreements)
• With payment processors to complete transactions (who do not store, retain, or use your information for other purposes)
• When required by law, legal process, or to protect our legitimate business interests
• In connection with a merger, acquisition, or sale of assets (with appropriate safeguards for your information)

Any shared information is used solely for the purposes specified and is protected by appropriate confidentiality and security measures.

5. Data Retention

We retain your information only for as long as necessary to provide our services and for legitimate business purposes, including:

• Conversation data is retained to improve AI responses and user experience, typically for 12 months after your last interaction
• Transaction records are retained as required by financial regulations, generally for 7 years
• Technical data is retained for up to 6 months to troubleshoot issues and improve performance

When information is no longer needed, we securely delete or anonymize it to prevent identification.

6. Your Privacy Choices

You have several choices regarding your information:

• You can stop using the App at any time, which will prevent further collection of your information
• You can contact us to request deletion of your data (subject to legal and business requirements)
• You can adjust device permissions that control what information the App can access
• You can clear local App data through your device settings

Please note that some features may not function properly if certain permissions are disabled.

7. Children's Privacy

The App is not intended for use by children under the age of 13. We do not knowingly collect information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly. If you believe we may have collected information from a child under 13, please contact us using the information provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of the App after changes are posted constitutes your acceptance of the revised policy.

9. Contact Us